Client: I’d like to build a system for X process using a low code platform. Agile CIO: What is your rationale for choosing to build …
Continue ReadingCMMC: Culture vs. Strategy
“Culture eats strategy for lunch”. Peter Drucker This quote is generally attributed to Peter Drucker but it apparently goes back at least 20 years (per …
Continue ReadingService Desk Automation: Level Up! @ SolarWinds THWACKcamp
I had a fantastic time talking about service desk automation with Liz Beavers during the Solarwinds 2020 THWACKcamp on November 12th. During our session, we talked about …
Continue ReadingPowering Business Operations Through “Work From Home” —SolarWinds TechPod 26
I recently had the opportunity to sit down (remotely) with Chris McManus of SolarWinds to discuss how IT enables employee productivity and powers business operations …
Continue ReadingIT Pros webcast Solarwinds
Just got done recording a webinar on “How Service Desk Pros Can Support Our New ‘Work From Home’ Reality”. Thanks to Chris McManus and SolarWinds …
Continue ReadingHow IT Service Desk Pros Can Support the New Reality of ‘Work From Home’
I was recently quoted in a Solarwinds blog post about how IT pros are assisting their organizations adapt to the new remote working realities brought …
Continue ReadingCloud migration strategies for SMBs
Does your IT server closet look like a rat’s nest? Do you have a bunch of hardware equipment that are well past their usable life …
Continue ReadingDatacenter migration success
There is nothing quite so satisfying as seeing the results of your planning (for months) come to fruition. The picture below represents just one example …
Continue ReadingHow IT Can Drive Extraordinary Customer Experience
I have read Peter High’s book – “Implementing World Class IT Strategy” and highly recommend it for anyone in an IT leadership role. This interview …
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