IT Needs Assessment Delivered Comprehensive Roadmap
Conducted IT Needs Assessment for an Industry Association challenged with managing competing business drivers.
- Industry
- Nonprofits
- Company Size
- $25M / 80 people
- Project Duration
- 8 months
Challenge
Client had multiple competing high-priority business drivers (including a recent merger and upcoming tradeshow) and their needs were not being met by the IT team. They also desired assistance with managing and prioritizing the work of their technology team & managed service provider.
Approach
- Interviewed stakeholders across the association and reviewed existing documentation to develop a 360-degree view of current technology systems, constraints, and risks
- Developed comprehensive report that assessed technology team capabilities; cataloged business systems & data; and identified risks and constraints to the association's objectives
- Provided recommendations and advised the CFO on active technology priorities, projects, and risks
- Served as Fractional Chief Information Technology Officer (CIO/CTO) to provide leadership, guidance, and direction to IT team and Managed Service Provider (MSP)
- Coached and managed personnel (including weekly 1:1 meeting with IT staff)
Outcome
- Client received a prioritized list of actionable recommendations that holistically identified their needs across people, process, and technology dimensions.
- Established Technology Roundtable to manage technology priorities.
Technologies Involved
- Association Management System (AMS)
- Airtable